Work together to do a good job!

2nd September 2014

Ideally, all managers should work together as a team. Every department may directly or indirectly impact customer satisfaction. But some managers tend to build "fences" around their own departments. There may be meetings to try to get them to work together - but they come and go from meetings worried only about protecting their own turf. When we do this we refer to this kind of narrow thinking - and lack of a central focus - in a business. This fences come down in an organization that has accepted the marketing concept. There may still be departments because specialization often makes sense. but the total system's effort is guided by what customers want - instead of what each department would like to do.

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